Skill Tech Audio Engineering Institute ("Skill Tech Audio", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use and protect it, when we share it with others, and what rights you have. It applies to visitors to https://www.skilltechaudio.com (the "Website"), prospective and enrolled students, gift card purchasers and recipients, and anyone who contacts us online.
1. Who we are
The Website is maintained by Audio Engineering Skilltech Institute for Technical and Occupational Skills Training Co. L.L.C., trading as Skill Tech Audio Engineering Institute (Trade Licence No. 1348345). Our country of domicile is the United Arab Emirates.
Our administration office is at Office 7, 2nd Floor, Tajvasi Business Center, Oud Metha Road, Dubai, United Arab Emirates, PO Box 118467.
For questions about this policy, contact hello@skilltechaudio.com or WhatsApp +971 58 142 8902.
2. Information we collect
2.1 Information you provide
When you complete a form, enquire about a course, register for training or message us, we may collect:
- your first and last name;
- your email address and telephone number;
- your date of birth, where requested;
- course interests, enquiries and messages;
- names matching identification documents, for registration;
- payment confirmation details;
- emergency contact details and any health or accessibility information you choose or are required to give for safety reasons.
We use this to respond to enquiries, manage enrolments, provide training and communicate with students.
2.2 Gift card purchases
When you buy or receive a DJ lesson gift card, we may collect the purchaser's name and contact details, the recipient's name and contact details, the lesson package, a personal message, the delivery method and date, information needed to arrange collection, delivery or lesson bookings, and order, payment confirmation and refund information. Recipient information is used to prepare and deliver the gift card and arrange the lessons.
2.3 Information collected automatically
When you visit the Website, cookies, scripts and similar technologies may collect your IP address and approximate location, browser, operating system and device information, pages visited and interactions, referral sources and advertising campaign information, cookie identifiers, and conversion events. See section 6 and our Cookie Policy.
3. How we use your information
- Responding to questions, enquiries and requests;
- Processing course registrations and managing enrolments;
- Preparing, processing and delivering gift card orders;
- Arranging lessons, communicating schedules and handling rescheduling;
- Processing payments, keeping transaction records and handling refunds;
- Providing certificates and course documents;
- Communicating important information about purchases or training;
- Keeping the Website secure and working;
- Analysing Website traffic and improving our services;
- Measuring advertising performance;
- Complying with legal, financial, accounting and regulatory obligations.
Where the law requires it, we obtain your consent. In other cases we process information where it is necessary to provide the services you asked for, fulfil a contract, comply with the law or meet another lawful condition. We will not use your information for unrelated purposes without a lawful basis and any notice or consent the law requires.
4. Payments
Online payments are processed by our payment service provider, Omnispay. You are taken to Omnispay's secure payment page to enter your card details. We do not collect or store your full card number, security code or other card authentication details on our Website or in our systems.
We receive limited transaction information from Omnispay, such as payment status, transaction reference and amount, so that we can confirm orders, keep records and process refunds. Refunds follow our Refund Policy.
5. Sharing information
We do not sell, rent or lease your personal information to anyone for their own marketing.
We share information only where it is needed to run the Website and deliver our services, with:
- our website hosting and form provider, Webflow;
- our payment provider, Omnispay;
- communication tools we use for email and WhatsApp;
- our instructors and authorised staff who arrange and deliver lessons;
- partner training venues, where needed to organise or safely run a session;
- the analytics and advertising services named in section 6;
- professional advisers or authorities where the law requires or permits it.
We limit what we share to what is reasonably needed. Some providers process information under their own privacy policies.
6. Cookies, analytics and advertising
The Website uses these third-party services to understand visits, measure performance and assess advertising:
- Google Analytics, to analyse traffic and how visitors use our pages;
- Google Tag Manager, to manage the tracking scripts on the Website;
- Google Ads, to measure advertising conversions, such as purchases, form submissions and clicks on WhatsApp links;
- Meta Pixel, to measure how our advertising performs on Facebook and Instagram and to help optimise it;
- Yandex Metrica, to analyse traffic, visitor behaviour and interactions with our content;
- Zoho SalesIQ, to analyse visitor activity and support communication with visitors.
Some of these use cookies or other online identifiers, and some can work without cookies. The providers process the information under their own privacy policies. Where the law requires consent for optional tracking, we ask for it. For more detail, see our Cookie Policy.
7. Marketing messages
We may contact customers and prospective students about their enquiries, purchases, lessons and other services they asked for. Any promotional messages are sent in line with applicable marketing and data protection rules. You can ask us to stop direct marketing at any time by contacting us using the details in this policy.
8. Students and buyers under 18
Buyers must be 18 or over. Gift card purchases and other online payments by anyone under 18 are not permitted.
Lessons are open to people aged 12 and over. For a student under 18, a parent or guardian must agree to our terms and give an emergency contact before the first session. We collect only the information reasonably needed for enrolment, communication and safety.
9. Security and storage
We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse, including the access controls and security provided by our hosting, communication and payment providers. No method of storing or sending information online is completely secure, so we cannot guarantee absolute security.
Some of our providers operate internationally, so information may be stored or processed outside the UAE. Where that happens we take account of the safeguards and legal requirements that apply.
10. How long we keep information
We keep personal information for as long as needed for the purposes in this policy and to meet legal and regulatory requirements. For example, enquiries are kept while we respond and for relevant correspondence; student records for training administration and certification; purchase and payment records for accounting, tax, refund and dispute purposes; and marketing and analytics data according to the settings of each platform. When information is no longer needed we delete, anonymise or securely dispose of it.
11. Your rights
Depending on the law that applies, you may ask us to: tell you what personal data we hold and how it is used; give you access to it; correct inaccurate or incomplete information; delete it where applicable; restrict or stop certain processing; stop using it for direct marketing; or transfer certain data to you. You can withdraw consent where we rely on it, and complain to a data protection authority where applicable.
These rights are subject to legal conditions and exceptions. We may ask you to verify your identity first. To use a right, contact us using the details in section 14.
12. Other websites
The Website may link to or embed external sites and services, such as YouTube and social media. They collect information under their own privacy policies, and we are not responsible for them.
13. Changes to this policy
We may update this policy from time to time. The latest version will be published on the Website with its revision date. Changes take effect when they are posted, unless the law requires otherwise.
14. Contact us
Skill Tech Audio Engineering Institute
Audio Engineering Skilltech Institute for Technical and Occupational Skills Training Co. L.L.C.
Office 7, 2nd Floor, Tajvasi Business Center, Oud Metha Road, Dubai, United Arab Emirates, PO Box 118467
Email: hello@skilltechaudio.com.
WhatsApp: +971 58 142 8902.
Website: https://www.skilltechaudio.com